Shipping policy
Shipping & Delivery Policy
Every Tailored Woven product is prepared with care and many of our pieces are made specifically for each order. Below you'll find everything you need to know about production, shipping, tracking, delivery, and what to do if something does not go as expected.
Last updated: August 31, 2026
Shipping at a glance
When Will My Order Arrive?
Tailored Woven products are made to order. This means your item is produced after we receive your order rather than being taken from pre-manufactured stock.
If your order includes personalization, design preparation generally begins within 12 hours after your order is placed. Once the design is prepared, your order is submitted for production.
Please refer to the individual product page for the most current production-time estimate. Production times can vary depending on the product and current order volume.
After production is completed, estimated shipping time to the U.S. mainland is approximately 4–8 business days, excluding weekends and holidays.
Delivery to destinations outside the mainland United States, including Hawaii and other remote locations, may require additional transit time.
Production Time vs. Shipping Time
Please keep in mind that production time and shipping time are separate.
Production
This is the time required to prepare and manufacture your product. The latest production estimate is shown on the applicable product page.
Shipping
Shipping time begins after production is complete and the package has been handed over to the shipping carrier.
Delivery estimates are provided in good faith but are not guaranteed arrival dates. Carrier delays, weather, holidays, unusually high shipping volumes, and other events outside our control can occasionally affect delivery.
Where Is My Order Produced and Shipped From?
Tailored Woven works with production partners and manufacturing facilities in the United States.
The production location used for a particular order may depend on the product, production capacity, and fulfillment requirements.
This allows orders to be produced efficiently while maintaining the made-to-order nature of our products.
Will All Items in My Order Arrive Together?
Not necessarily.
Different products may be produced by different production facilities. If you order multiple items, your order may therefore be divided into separate shipments.
This means:
- Items from the same order may arrive on different days
- Items may arrive in separate packages
- Each shipment may receive its own tracking number
Receiving only part of a multi-item order does not necessarily mean that the remaining items are missing. Please review your shipment confirmation emails and tracking information for additional packages.
How Do I Track My Order?
Once your order has finished production and ships, you will receive a shipping confirmation email containing your tracking information.
Tracking may take a short period of time to begin displaying movement after the carrier first receives the package.
If you have a question about your tracking information or shipment, please email: support@tailoredwoven.com
Shipping Addresses
Please carefully review your shipping address before completing your order. Customers are responsible for entering a complete and accurate delivery address.
If you notice an address mistake after ordering, contact support@tailoredwoven.com as soon as possible.
We will do our best to update the address if fulfillment has not progressed too far, but address changes cannot be guaranteed once an order has entered production or shipment.
Tailored Woven cannot guarantee a free replacement or refund when a delivery problem results from an incorrect or incomplete shipping address supplied with the order. Additional shipping charges may apply if a replacement shipment is required.
My Order Is Late. What Should I Do?
Occasionally, a shipping carrier may experience a delay even after your package has left the production facility.
If your shipment appears overdue, we recommend:
- Reviewing your tracking information for the latest carrier update
- Confirming that the shipping address on your order is correct
- Checking for attempted-delivery notices or carrier messages
- Contacting the shipping carrier if tracking indicates a delivery exception
If the tracking information has stopped updating for an unusual length of time or you believe the package may be lost, contact us at support@tailoredwoven.com with your order number.
We will review the available tracking information and assist you with the next appropriate step.
Tracking Says Delivered, but I Cannot Find My Package
If the carrier marks your order as delivered but you cannot locate the package, please first:
- Check around your property and normal delivery locations
- Check with household members
- Ask neighbors if the carrier may have left the package with them
- Check parcel lockers, reception areas, mail rooms, or other secure delivery areas
- Contact the carrier for additional delivery information
If you still cannot locate the shipment, email support@tailoredwoven.com with your order number and we will assist where reasonably possible.
A carrier's confirmed delivery does not automatically qualify an order for a refund or replacement. Each situation will be reviewed individually.
International Orders, Customs & Taxes
Where international shipping is available at checkout, an order may be subject to import duties, taxes, customs charges, or other fees imposed by the destination country.
These charges are determined by local authorities and are outside Tailored Woven's control.
Customs rules vary by country. We recommend contacting your local customs authority if you would like information about possible duties or taxes before placing an international order.
Unless otherwise stated during checkout, customs duties, import taxes, and similar destination charges are the responsibility of the recipient.
Gift Messages & Gift Wrapping
At this time, we cannot guarantee personalized gift messages on packing slips or dedicated gift-wrapping services.
Because products may be fulfilled by different production facilities, packaging can vary slightly depending on the product and fulfillment location.
When Your Woven Blanket Arrives
We recommend washing your woven blanket according to the care instructions provided for the product before regular use.
A newly manufactured textile may occasionally have a temporary production-related scent when first removed from its packaging. This is generally normal and should dissipate with airing and washing.
Damaged, Defective or Incorrect Orders
If your order arrives damaged, defective, incorrectly personalized by us, or different from what you ordered, please contact us within 7 days of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photographs of the product
- Photographs of the packaging when relevant
Email this information to support@tailoredwoven.com. Our team will review the issue and determine the appropriate resolution.
Personalized products often do not need to be physically returned when a verified production or shipping issue has occurred.
For complete information regarding replacements, refunds, personalization errors, cancellations, and returns, please review our Return & Refund Policy .
Order Changes & Cancellations
Because personalized orders can begin design preparation within approximately 12 hours, please contact us immediately if you need to request a change or cancellation.
We will do our best to accommodate your request if production has not yet begun.
Once design preparation, personalization, or manufacturing has started, changes or cancellation cannot be guaranteed because the product is being created specifically for your order.
Please send cancellation or order-change requests to support@tailoredwoven.com.
Need help with your shipment?
If you have a question about production, tracking, delivery, a damaged order, or another order-related issue, our support team is here to help.