Return & Refund Policy
Return & Refund Policy
Every Tailored Woven piece is prepared with care. Many of our products are personalized and made specifically for you, so our return policy works differently from that of a traditional retail store. If something arrives damaged, defective, incorrect, or we make an error with your personalization, we're here to make it right.
Last updated: August 31, 2026
Our policy at a glance
Personalized & Made-to-Order Products
Many Tailored Woven products are created specifically for the person receiving them. Your order may contain names, initials, dates, messages, custom wording, or other personalization chosen when the order is placed.
Because these items are manufactured specifically for your order and generally cannot be restocked or resold, personalized and made-to-order products are final sale and cannot normally be returned, exchanged, or refunded because of a change of mind.
Review names, spelling, dates, sizes, wording, and other selections carefully before completing your purchase.
Personalized and made-to-order products include, but are not limited to:
- Personalized woven blankets
- Products containing names or initials
- Products containing dates
- Products containing custom messages or wording
- Designs customized according to customer selections
- Items manufactured specifically after an order is placed
Personalization Errors
We manufacture personalized products according to the information submitted with your order.
If Tailored Woven makes the mistake
If your item is personalized differently from the information shown on your confirmed order, please contact us. Once verified, we will work with you on an appropriate replacement or refund.
If the submitted information was incorrect
If your item was produced correctly using the information provided when ordering, we cannot provide a free replacement or refund for incorrect spelling, names, dates, sizes, or other customer-submitted information.
Damaged, Defective or Incorrect Orders
If something is wrong with your order, please contact our support team within 7 days of delivery.
Please contact us if your product:
- Arrived damaged
- Has a manufacturing defect
- Was personalized incorrectly by Tailored Woven
- Is different from the product shown on your order
- Is a different size from the size shown on your order
To help us resolve the issue quickly, please provide:
- Your order number
- A brief description of the problem
- Clear photographs showing the product and issue
- A photograph of the packaging if the product appears to have been damaged in transit
Once the issue has been reviewed and approved, we may provide a replacement or refund, depending on the circumstances.
When the problem was caused by Tailored Woven or occurred during fulfillment, you will not be charged additional shipping for an approved replacement.
In many cases, returning a damaged or incorrect personalized item is unnecessary. Our support team will provide instructions after reviewing your request.
The Natural Character of Woven Products
Our woven blankets are textiles rather than conventionally printed products. Artwork is created through woven threads, giving each piece its distinctive texture, depth, and character.
Small variations can naturally occur in:
- Thread color and tone
- Texture and weave
- Fringe
- Artwork positioning
- Very fine design details
- Color appearance compared with a phone or computer screen
Minor characteristics resulting from the normal weaving process are not considered manufacturing defects.
Wrong Size, Different Design or Change of Mind
Please review the product description, dimensions, design, and personalization selections carefully before ordering.
We cannot normally provide a free return, exchange, or refund for a personalized or made-to-order item because:
- The wrong size was selected when ordering
- You prefer another design after receiving your item
- You change your mind after production has started
- The personalization information entered with the order was incorrect
If Tailored Woven sends a different product or size from the one shown on your confirmed order, please contact our support team so we can review it.
Non-Personalized Products
If you purchase an item that is neither personalized nor manufactured specifically for your order, you may request a return within 30 days of delivery.
To be eligible, the item should be:
- Unused
- Unwashed
- Unworn, where applicable
- In its original condition
- In its original packaging where reasonably possible
Please contact support@tailoredwoven.com before sending anything back. Returns sent without authorization may not be accepted.
Unless an item arrived damaged, defective, or incorrect, the customer is responsible for return shipping costs.
Order Changes & Cancellations
Because many Tailored Woven products are created specifically for each customer, order preparation may begin shortly after your purchase is placed.
If you need to correct personalization, change your order, or request cancellation, contact us at support@tailoredwoven.com as soon as possible.
We will do our best to accommodate your request if production has not yet begun. However, once design preparation, personalization, or manufacturing has started, changes and cancellations cannot be guaranteed.
Incorrect or Incomplete Shipping Addresses
Customers are responsible for entering a complete and accurate shipping address when placing an order.
If you notice an address error, email support@tailoredwoven.com as quickly as possible. We will try to correct it if the order has not shipped, but address changes cannot be guaranteed once fulfillment is underway.
Tailored Woven cannot guarantee a free replacement or refund when delivery fails because an incorrect or incomplete address was supplied by the customer. Additional shipping charges may apply if an order needs to be shipped again.
Packages Marked as Delivered
If tracking shows your package as delivered but you cannot locate it, please first:
- Check around your property and normal delivery locations
- Check with household members or neighbors
- Check reception areas, parcel rooms, lockers, or secure delivery locations
- Contact the shipping carrier for additional delivery information
If the package still cannot be found, contact support@tailoredwoven.com and we will assist where reasonably possible.
A carrier's confirmed delivery does not automatically qualify an order for a refund. Each case will be reviewed individually.
Promotions, Bundles & Multi-Item Offers
If an approved return or refund involves an order purchased using a discount, bundle, quantity promotion, or multi-item offer, the promotional value may be recalculated based on the products ultimately kept.
Any refund will reflect the actual amount paid after applicable discounts and promotional adjustments.
Refund Processing
Approved refunds are issued to the original payment method used when placing the order.
Once we process your refund, please allow approximately 5–10 business days for the funds to appear on your account. Your bank, card issuer, or payment provider determines the final processing time.
Original shipping charges and other non-refundable charges are not normally refunded unless the refund resulted from an error by Tailored Woven.
Need help with your order?
Please contact us before returning or disposing of an item. Using the right contact address helps us respond to you as efficiently as possible.