FAQ
Frequently Asked Questions
From personalization and blanket care to production, shipping and order support, we've gathered answers to the questions our customers ask most often. Simply tap a question below to view the answer.
The essentials
Products & Woven Blankets
Materials, sizes, construction and everyday care.
What are Tailored Woven blankets made from?
Our core woven blankets are made from 100% American-grown cotton and feature the distinctive texture and fringed edges of a true woven textile.
Rather than simply printing artwork onto the surface of the fabric, the design is created through woven threads, giving the finished blanket depth, texture and character.
Are your woven blankets made in the USA?
Yes. Our woven blankets are proudly made in the United States using American-grown cotton.
We work with experienced U.S. production partners to manufacture and fulfill our blankets.
What blanket sizes do you offer?
Our woven blankets are commonly available in the following sizes:
- 37 × 52 inches
- 50 × 60 inches
- 60 × 80 inches
Available options can vary by design, so please check the individual product page before ordering.
Why can my blanket look slightly different from the image on my screen?
Woven products have a naturally different appearance from digitally printed products.
Small variations in thread color, texture, fringe, positioning and fine design details can occur as part of the weaving process. Screen settings can also cause colors to appear slightly different.
These subtle variations are normal characteristics of a woven textile and help give each blanket its distinctive character.
How should I care for my woven blanket?
Follow the care instructions shown for your specific blanket. Our woven blankets are designed for practical everyday use and can generally be machine washed.
We recommend washing before regular use. A newly manufactured textile may occasionally have a temporary production-related scent when first removed from its packaging. This should dissipate with airing and washing.
Personalization & Ordering
What happens after you submit a personalized order.
How does personalization work?
If a product offers personalization, you'll enter the requested information directly on the product page before adding the item to your cart.
Depending on the design, this may include names, initials, dates, messages or other custom information.
We then prepare the order using the information you submitted and send the personalized design for production.
How quickly do you begin working on my personalized order?
Personalized design preparation can begin within approximately 12 hours after your order is placed.
For that reason, please review all names, dates, spelling, size selections and other personalization carefully before placing your order.
I entered the wrong name, date or personalization. What should I do?
Email support@tailoredwoven.com as soon as you notice the mistake.
We will do our best to make the correction if design preparation or production has not progressed too far, but changes cannot be guaranteed once production has begun.
If an item is manufactured correctly according to the information submitted with the order, a customer-entered personalization error does not qualify for a free replacement or refund.
Can I cancel or change my order?
Please contact support@tailoredwoven.com as quickly as possible if you need to request a change or cancellation.
Because personalized products can enter design preparation and production shortly after purchase, we cannot guarantee a cancellation or change once production has begun.
Personalized products are created specifically for the customer and generally cannot be restocked or resold.
Can I exchange my blanket for another size or design?
Personalized and made-to-order products cannot normally be exchanged because the wrong size was selected, a different design is preferred, or you change your mind after ordering.
If we send a different size or product from the one shown on your confirmed order, contact our support team and we'll review it for a replacement or refund.
Production & Shipping
Timelines, tracking and delivery information.
When will I receive my order?
Our woven blankets are made to order, so production happens before shipping.
Current woven-blanket product pages estimate approximately 4–8 days for production, followed by approximately 3–7 business days for U.S. shipping.
That means the current estimated timeframe from order placement to delivery is approximately 7–15 business days.
Production estimates can change during periods of higher demand, so the product page should be used for the latest estimate.
Is production time included in shipping time?
No. Production time and shipping time are separate.
Production is the time needed to create your made-to-order product. Shipping time begins once production is complete and the package has been handed to the carrier.
Do you offer free shipping?
Our current woven-blanket product pages include free U.S. shipping.
Please refer to the individual product page and checkout for the shipping terms that apply to your specific order.
Do you ship outside the United States?
Our current woven-blanket collection is listed for U.S. delivery.
Shipping availability may vary for other products. The applicable product page and checkout will show whether delivery is available to your destination.
How do I track my order?
You'll receive a shipping confirmation email containing tracking information once your order has completed production and ships.
Tracking may take a short period to begin displaying movement after the carrier receives your package.
If you need help with tracking, email support@tailoredwoven.com and include your order number.
Will all items in my order arrive together?
Not always. Different products may be produced at different fulfillment facilities.
If your order contains multiple items, they may ship separately, arrive on different days and receive different tracking numbers.
My order seems late. What should I do?
First, we recommend:
- Checking the latest tracking update.
- Confirming the shipping address on your order.
- Checking for carrier delivery notices or exceptions.
- Contacting the carrier if the tracking indicates a delivery problem.
If tracking has stopped updating for an unusual amount of time or you believe your package may be lost, email support@tailoredwoven.com with your order number.
Tracking says delivered, but I can't find my package. What should I do?
Please first:
- Check around your property and normal delivery locations.
- Ask household members.
- Check with nearby neighbors.
- Check parcel lockers, reception areas or mail rooms.
- Contact the carrier for additional delivery information.
If you still cannot locate the shipment, email support@tailoredwoven.com with your order number and we'll assist where reasonably possible.
A carrier's confirmed delivery does not automatically qualify an order for a refund or replacement. Each situation is reviewed individually.
What if I entered the wrong shipping address?
Contact support@tailoredwoven.com immediately. If the order has not progressed too far in fulfillment, we will try to correct the address.
Address changes cannot be guaranteed after fulfillment or shipment has begun. Customers are responsible for providing a complete and accurate delivery address when ordering.
Returns, Refunds & Order Problems
What happens if your order isn't right.
What is your return policy?
Most Tailored Woven blankets are personalized or made to order. Because these products are created specifically for the customer and generally cannot be resold, they are final sale for change-of-mind returns.
If your item arrives damaged, defective, incorrect, or we make an error with the personalization, please contact us within 7 days of delivery.
For complete details, please read our Return & Refund Policy .
What should I do if my item arrives damaged or defective?
Email support@tailoredwoven.com within 7 days of delivery.
Please include:
- Your order number
- A brief description of the issue
- Clear photographs showing the problem
- Photographs of the packaging when relevant
Once we verify the issue, we will determine the appropriate replacement or refund.
In many cases, a damaged or incorrect personalized product does not need to be physically returned.
What if Tailored Woven makes a mistake with my personalization?
If your finished product does not match the personalization information shown on your confirmed order, contact our support team within 7 days of delivery.
After verifying the issue, we will work with you on an appropriate replacement or refund.
Do you offer refunds?
Refunds may be approved when an order arrives damaged, defective, incorrect, or contains a verified production or personalization error caused by Tailored Woven.
Personalized products are not normally refundable because of a change of mind, incorrect size selected by the customer, or customer-submitted personalization mistakes.
Approved refunds are returned to the original payment method.
How long does a refund take to appear?
Once an approved refund has been processed by Tailored Woven, please allow approximately 5–10 business days for it to appear on your account.
Final processing time depends on your bank, card issuer or payment provider.
Gifts, Discounts & Other Questions
A few more things that are helpful to know.
Do you offer gift wrapping or gift messages?
At this time, we cannot guarantee dedicated gift wrapping or a personalized gift message on the packing slip.
Because products may be fulfilled by different production facilities, packaging can vary slightly depending on the item and fulfillment location.
Do you offer a discount when I buy more than one blanket?
Current participating woven-blanket product pages offer 20% off when you purchase two or more blankets.
Simply add two or more qualifying blankets to your cart and the applicable promotion will be reflected according to the offer shown on the product page.
Promotions can change, so the offer displayed on the product page and at checkout is the applicable offer for your purchase.
How can I contact Tailored Woven?
For existing orders, shipping, personalization, returns, refunds, damaged products or replacements, contact:
support@tailoredwoven.com
For general non-order-related inquiries, contact:
contact@tailoredwoven.com
You may also use our Contact Us page .
Still have a question?
If you couldn't find what you need above, we're happy to help. Using the correct contact address helps us handle your request efficiently.